Great Wolf Lodge gains seamless integration resort-wide with Oracle OPERA Cloud
The indoor waterpark resort chain benefits from one-click guest upgrades and improved integration among properties using Oracle Nor1 in OPERA Cloud.
“When we found Nor1, the key feature for us was the ease and the integration that we had. If you offered an upgrade, it was accepted. With one click, it’s on the folio, and you don't need to do anything else.”
Great Wolf Lodge operates waterpark resorts that offer family fun across the US. As well as indoor and outdoor pools, the resorts provide activities including rock climbing, yoga, and virtual scavenger hunts. Previously, many of these services were managed separately, so providing upgrades for guests was a manual process. After the resorts implemented Nor1, upgrades were completed with one click—including extra services, guest passes, additional nights—and all were managed centrally. Embedding Nor1 in Oracle OPERA Cloud brought Great Wolf Lodge even greater integration, because agents didn’t need to toggle between screens to complete tasks.