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Not able to find certain email template

in Communication Channels 1 comment

Summary:

Content (required):
If someone is trying to update an existing incident with an email reply, where he is not the primary contact, B2C will disregard this email and send a response email back to this person stating he has no access to the incident. Where in the system can I change this email template/content? I am not able to find the corresponding message template under Configuration -> Message Templates. Can you please advice?
Version (include the version you are using, if applicable):

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