Mandatory Categories for SR Creation

Summary:

This is part of a series of Quick Reference Guide "Frequently Asked Questions and Answers"

Content (please ensure you mask any confidential information):

The ‘Helpdesk’ skill currently enables users to spell out reported issues and proceed directly to creating a request. This How-to guide aims to modify the flow by eliminating the ‘skip’ function, ensuring users specify the appropriate category before generating the new service request.

Prerequisite: ODA Platform for SaaS (B91939) subscription

Alternative solution: Top Category Picklist for SR Creation

Version (include the version you are using, if applicable):

Helpdesk • 24.04.03 – 23.10

Code Snippet (add any code snippets that support your topic, if applicable):