To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
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Communication Channels
Discussion List
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Does the Engagement Engine pickes up page content in iframe?Content Hi, we would like use our Engagement Engine on a website which has an iframe included in the website. My question is that if we place the engagement engine js co… -
Add country information in Click to CallContent Hello, Please guide how to add geography information ( add countries and their respective phone calling format) in click to call. PFA the attached screenshot. Th… -
Co-browse TrueView FeatureContent With the upcoming May 2015 release, co-browse users on V4 (November 2014 or later) will see a new feature called TrueView within the Agent Console. Check out thi… -
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Chat in I-frame of company websiteContent I know it is possible to embed the chat pages into an I-frame of a website but we have a few questions. 1) If a user clicks on an area outside of the Iframe, doe…
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How to add product field in chat window for agent?Content We have enabled the live chat feature on the website. I have added the "ProductCategoryInput" widget on the chat page and via URL I am able to select the product…User_2025-02-03-17-19-37-172 38 views 14 comments 0 points Most recent by User_2025-02-03-17-19-37-172
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Co Browse from Desktop Browser not allowedContent Hi, I get the below error when I try to initiate co browse in a customer chat session. The screen sharing button is also disabled. "The customers environment doe… -
Engagement Engine Rule not executing as expectedContent I am checking the value of a javascript variable, text variable and the rule is working on our development site but does not work in our production site. Is ther…
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Chat Close SurveyContent Hi , I have some requirement related to chat . When chat get close either from customer side or Agent side , i want send survey to customer . Please tell if that…
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how to control the look and feel of chat windowContent use the post function to start chat and it will open a new tab. my question is how to modify to open a new web window page when start the chat, control the windo…
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Chat Session Timeout for idle customerContent What is the default chat session timeout if a customer does not respond? How can we set a custom timeout and timeout message in case a customer does not respond?
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Unwanted Chat Customer !!Content Hi, We have a contact who keeps requesting standard chats (via a mobile) multiple times a day but never engages. (over 165 chats in a 4 week period!) We have tri…User_2025-02-03-17-04-36-821 50 views 2 comments 1 point Most recent by User_2025-02-03-16-51-39-328
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Page PeekContent Hi all, Page peek shows the agent (in a context of a chat session) a snapshot of the page the customer was in when he requested the chat. Does this work only for…
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Engagement Engine presentation from Wisconsin User Group meeting February 25thContent Thanks to MATC for hosting the WUG gathering on Tuesday! Attached is the presentation I took you all through regarding the new Proactive Engagement Engine found …
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Syndicated widgets/ConditionalChatLinkContent Hi, The below URL is used to configure the Syndicated ConditionalChatLink widget for RightNow chat in external pages. https:///ci/tags/syndicated_widgets/standar…User_2025-02-03-19-29-40-464 39 views 16 comments 0 points Most recent by User_2025-02-03-17-19-37-172
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Contact Custom field in chat_launch.phpContent I have created a custom field, contacts.c$contact_source and want to add it in the chat_launch page. I've updated the code as below: But, it gives me the below …User_2025-02-03-19-29-40-464 35 views 10 comments 0 points Most recent by User_2025-02-03-17-31-40-230
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Adding Co-Browse to Non-RightNow Page or Without Requiring LoginContent Hello RightNow Community, I come to you for some help in identifying the best solution to our problem. We recognize that co-browse is a viable tool to solve our …
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Controling when Chat Transcripts are sent.Content Hi, New to this so I hope that this question is not too basic, however currently, chat transcripts are automatically being sent at the termination of a chat. Wha…User_2025-02-01-08-44-37-989 18 views 4 comments 1 point Most recent by User_2025-02-03-17-20-30-666
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Chat Survey within Chat Window?Content This used to be an option within the product, but I'm not sure if it's still avaiiable. Can we pop a chat survey in the chat window rather than opening in the br…User_2025-02-03-17-00-01-723 45 views 7 comments 1 point Most recent by User_2025-03-07-01-32-42-212
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Options for linking to chats from an external pageContent Hello, We recently upgraded to May 2010 and Customer Portal. We really like the level of customization available to the Customer Portal pages. We do not have cha…User_2024-12-17-21-35-06-324 17 views 7 comments 0 points Most recent by User_2025-02-03-20-16-45-224
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Changing "Incoming Chat" Agent AlertContent We have been using chat for a couple of months now, and are starting to get some good feedback from our agents. The biggest issue which they would like addressed…
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Customising the CHAT_GREETING_MSG messageContent Hi! I'd like to change our current welcome message ("Hi, my name is . How may I help you?") to display the agent first name as defined by the staff account panel…
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Uploading attachment via chatContent With the November 2009 release when a customer uploads an attachment via Chat is the upload secure (https, encrypted, etc…)?User_2024-12-17-19-43-16-910 18 views 7 comments 0 points Most recent by User_2025-02-03-19-49-57-702